FAQ for campers

Get help with your reservation on campstar. Find out how to request and cancel a booking. Find out how to pay and how to handle problems that may occur.

1
Booking

How do I search for a campsite?

If you are looking for a campsite on campstar, enter your destination, your travel dates, the number of guests in the search field and begin your search. The search results will then be displayed.You can narrow down the search results by using the filters. Click on an ad to open it. Here you will find details about the campsite. Finally, book your stay, or inquire about availability.

How do I book a pitch/accommodation on campstar?

Campstar provides two methods for you to book your camping vacation: Booking by inquiry and direct booking.

What is booking by inquiry?

You can send a booking request to a campsite via a registration form. This will be forwarded to the campsite operator who should respond in the following 48 hours, to confirm or decline your request.

What is instant booking?

Selected campgrounds will be available for instant booking. By this method, you can instantly secure your accommodation based on the availability for your travel period and travelling party. Prices will be based on the aforementioned criteria. Additional extras may be added to your reservation.

How do I know if there are available places at the campsite?

For instant booking, you can only select and book available accommodation types. For an inquiry request, you will be notified by email if your request has been accepted. If your request is not successful, the campsite will also inform you directly.

Am I going to receive a travel document?

Once your reservation is confirmed, you will receive an email with all the information necessary for your stay.

What should I do if I do not receive a booking/inquiry confirmation?

The receipt of the confirmation email may take up to 5 minutes. If you do not receive your booking/inquiry confirmation, please check your spam folder. In the event that you still have not received your booking/inquiry request, please contact us directly at bookings@campstar.com.

2
Payment

How do I pay ?

For the instant booking method, you will be charged when the booking has been confirmed. For individual arrangements made with the campsite operator via a booking inquiry, all payments will occur on-site. Upfront part-payment may be required by some campsites.

What payment methods are available?

For instant bookings through campstar, you can pay with Visa and Mastercard. For booking inquiries, payment is made in full at the campsite. Payment methods on-site may vary.

Will I need to pay something extra after the booking ?

Campstar tries to provide the most accurate prices. In some cases, the final price may not account for local fees. Individual deposit policies and regional tourist taxes may vary.

Can I pay in any currency?

For instant bookings you will be charged in EUR. Payment on-site is made in the respective local currency.

3
Amendments & Cancellations

How can I amend my booking?

It is not possible to amend your instant booking on campstar. However, it is possible to cancel your booking and then rebook your desired stay. Please see our cancellation policy below. For booking by inquiry, please contact the campsite operator directly to inquire about amendment possibilities.

How can I cancel my booking?

To cancel a confirmed reservation, please contact us directly at bookings@campstar.com. Please provide your booking number.

What is the cancellation policy?

By cancelling an instant booking, the following charge rates will apply:

  • up to 48 hours after the booking: free of charge
  • more than 30 days prior to the arrival date: 20% of paid amount
  • 29 days - 7 days prior to the arrival date: 70% of paid amount
  • less than 7 days prior to the arrival date: 100% of paid amount

For booking by inquiry, individual campsite’s cancellation policy may apply.

Due to an emergency I cannot start my camping holiday, what should I do?

For instant bookings, please refer to campstar’s cancellation policy. For booking by inquiry, please inform the campsite as soon as possible.

4
At the campsite

What should I do when I arrive at the campground?

On arrival, please present your travel documents at the campsite’s reception. Check before, when you should arrive, the campsite may have strict check-in times.

Can I end my trip early?

For instant book, it is not possible to refund the remaining days of the stay. For booking by inquiry, please contact the campsite operator.

What should I consider on the day of departure?

On the day of your departure, an inspection will be carried out by the campsite. Leave the pitch/accommodation the way you found it. Finish the check-out process and collect your deposit.

5
Miscellaneous

How do I rate the campsite?

At the moment it is not possible to rate the campsite. We are working to offer this as soon as possible. We know how important the experiences of other campers are.

How to contact campstar ?

If you cannot find the answer to your questions, please contact us directly at info@campstar.com